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A service is a job to be done, that a company can provide, and the customer is willing to pay for (hence creating #value). The service can be done by a #product, or #operations, or a mix.
Related terms: Operations Operator Machine Value Information Architecture
Since I've been talking a lot about the digital product lately, here's my definition of what a digital #product is in a #service company (aka the product), versus a people-lead service (aka the operations or OPs). read more →
Here is a thought, that needs validation, so see it as food for thought: When it comes to building an information system, I see it consisting of four layers. read more →